Lead – Business Operations and Client Delivery
Own client engagements from handover to closure — keeping clients, teams, vendors and partners aligned, and commitments delivered on time.
The role
We are looking for a structured, dependable and client-focused Lead – Business Operations and Client Delivery who can take ownership of coordinating client engagements from business handover through execution and closure. The role will work across clients, internal teams, vendors and partners to ensure that projects are well planned, stakeholders remain aligned, risks are identified early and commitments are delivered on time and to the expected quality.
This is a hands-on cross-functional role requiring strong communication, planning, project coordination, stakeholder management and operational discipline. The ideal candidate should be comfortable bringing structure to ambiguous requirements, managing multiple workstreams and acting as a dependable bridge between clients and delivery teams.
Key responsibilities
- Take ownership of assigned client engagements after handover from the Business Development team.
- Understand project scope, client expectations, timelines, deliverables and dependencies.
- Develop and maintain project plans, action trackers, schedules, milestones and status reports.
- Coordinate activities across HEXALIS teams, vendors, partners and external stakeholders.
- Act as a key operational point of contact for clients during project execution.
- Maintain clear and regular communication on progress, requirements, approvals, risks and pending actions.
- Conduct or support project review meetings and document key actions and decisions.
- Monitor project timelines and ensure timely follow-up across internal and external teams.
- Identify delivery risks, delays and dependencies and initiate appropriate corrective actions.
- Coordinate cross-functional assignments across areas such as:
- Brand and digital campaigns
- Client and stakeholder engagement initiatives
- Corporate events and activations
- Influencer and creator campaigns
- Corporate gifting and merchandise
- Procurement and product sourcing
- Employee engagement programmes
- Commerce and other business initiatives
- Coordinate vendors and partners on deliverables, timelines, requirements and quality.
- Support internal teams in obtaining client approvals, inputs and decisions required for execution.
- Track project deliverables against agreed scope and highlight deviations where necessary.
- Maintain accurate documentation, project trackers and operational records.
- Support project closure, including completion tracking, feedback, pending actions and handover.
- Develop and improve SOPs, checklists, templates and standard operating processes.
- Identify opportunities to improve delivery efficiency, client experience and cross-functional coordination.
- Support Business Development and Client Success teams with repeat requirements, ongoing client needs and account continuity.
- Prepare periodic management updates on project status, risks, priorities and operational performance.
- Support special projects and business initiatives requiring cross-functional coordination.
Candidate profile
- 6–10 years of relevant experience in Client Delivery, Project Coordination, Business Operations, Programme Management, Client Servicing, Account Operations or related roles. Bachelor’s degree in Business, Management, Operations, or a related field.
- Strong experience managing multiple stakeholders, timelines and deliverables.
- Excellent verbal and written communication skills. Good problem-solving and decision-making skills.
- Strong attention to detail, commitment to deliver quality and ability to identify risks and dependencies proactively.
- Comfortable working with internal teams, vendors, partners and external stakeholders.
- Working knowledge of MS Office / Google Workspace, spreadsheets, presentations and project/task-management tools.
- Ability to prepare structured trackers, project updates, meeting notes and management reports.
- Ability to work on-site in Gurugram / Delhi NCR as required under the hybrid model and travel locally when project requirements demand.
Preferred experience
Exposure to one or more of the following would be an advantage: